Roku Service

Congratulations on your new Roku player! Because you’ve chosen to receive this equipment from Wave Broadband, it’s completely covered by our satisfaction guarantee as well as our 24/7 customer service. This means you’ll never have to worry about hardware or connectivity issues while enjoying all the great content that’s available through your new Roku player.

Important Notes to Remember

Roku Installation Guide

Setting up a Roku player is simple, with just a couple of things to determine beforehand.

Step 1: Determine which audio/video connection to use:

Roku ports

HDMI, if available, is recommended. A single HDMI cable can carry both video and audio signals.It supports up to1080p HD video playback on Roku players that are1080p compatible. Composite supports standard definition only. It requires the use of an analog(RCA) audio connection. A combination composite and analog audio cable is included with every Roku player.

Step 2: Determine networking type to use:

Will you be using wired or wireless networking to connect your Roku player to your Internet connection?

Step 3:Connect to your TV

HDMI – Insert one end of the HDMI cable into an HMDI-IN port of your TV. Insert the other end of the HDMI cable into the HDMI port on back of your the Roku player. Click here for more information about HDMI cables. Composite – Insert the yellow/white/red composite video and analog audio connections from one end of the cable into the corresponding A/V-in ports on your TV. Insert the 3.5mm connector on the other end of the cable into the back of your Roku player. Note: Do not connect your Roku player through a VCR. Video signals fed through VCRs may be affected by copyright protection systems and the picture will be distorted on your television.

Step 4: Connect to your network

Wireless (All models) – If you will be using a wireless network connection, make sure you know your wireless network name (SSID) and the your wireless security password, if you use one. Wired (Roku XS model) – If you will be using a wired connection, connect one end of an Ethernet network cable to the Ethernet port on back of the Roku player, and the other end to an available Ethernet port on your router.

Step 5. Turn it on and get started!

Connect the power adapter into the Roku player and the wall outlet. The Roku player will boot up and display the following sequence of screens:

Step 6: Complete the guided setup Just follow the on-screen instructions.

Once linked, your Roku player will refresh to a congratulations screen and be ready for use.

Basic Wireless Troubleshooting

If your Roku player isn’t connecting to your wireless network, try the following:

  1. Restart your Roku player by unplugging the power connection at the back of the Roku player and re-inserting it.
  2. Wait a few minutes for it to completely reboot.
  3. From the Roku home screen, select Settings, then Network, and then Wireless.
  4. Once it scans for wireless networks, look for your wireless network name and select it.
  5. If you don’t see your wireless network or if reconnecting did not resolve the issue, you can choose to reset your Roku player to its factory settings. From the Roku home screen, select Settings, then Factory reset from the available options, then select Yes. Your Roku player will restart. Be sure to re-link your channels and accounts, including to your Roku account.

For additional content and software-related troubleshooting tips, please visit: For any other support-related questions, please call: 1-866-WAVE-123 or visit, and select “Support.”