Digital Cable Troubleshooting
If you subscribe to Digital Cable you can connect any number of television sets in your home for service, but you will need an additional DCT or CableCard to receive digital channels for each television you connect. You do not need extra equipment to receive Basic Cable on additional television sets.
- If you have a DVD recorder or a VCR, be sure to connect it between the DCT and the TV. Make sure to tune your TV, DVD recorder or VCR to channel 3 or 4 and use the digital remote to watch cable.
- If you have a TV with multiple inputs for coaxial, S-Video and RCA cables, make sure your TV is set to the correct input.
- Your cable remote should be programmed to control your television, as well. If it is not, refer to the instructions on page 5 of this manual to program it. Once it is programmed successfully, control your TV volume using the cable remote.
- If you have picture but no sound, check to see if the DCT volume has been reset, or if the TV is muted. If you have no sound and are using a stereo tuner, check the cable connections and settings for the tuner.
- If you are not receiving all of your channels, or if the on-screen guide is showing “One Moment Please” for more than a few minutes, power-cycle the DCT by unplugging the power for one minute. Your programming package should reload within a few minutes, but the on-screen guide and menu, or the PPV and TV On Demand programming, can each take up to one hour to reload.
- If the DCT indicates it is downloading programming with “DL” displayed on the front panel, this process may take up to 30 minutes. If you power-cycle the DCT during this time, the download will start over. If the display shows “DL” for more than 30 minutes, you should call our technical support department. If the DCT shows another error code on the front panel, please call our technical support department.
If you have a TV with a CableCard and you lose some of the programming, unplug the CableCard and power-cycle the TV by unplugging the power for one minute. Securely plug the CableCard back into the TV and then restore power to the set.
Digital Cable FAQs
Q: What’s the difference between Wave’s digital cable and satellite?
A: For starters, you won’t lose signal like you can with a dish in wind and rain. With Wave’s digital service you get local programming that’s not available on a dish. In most cases, you automatically get TV On Demand – a technology ONLY available on cable. You don’t have to worry about buying a receiver or installing an ugly satellite dish on your roof. And there are no hidden up-front costs or service contracts. Plus, most in-home service is FREE!
Q: How many television sets can I connect to Wave’s digital cable?
A: If you subscribe to Wave’s digital cable you can connect any number of television sets in your home to the service, but you will need an additional digital cable receiver to receive the digital channels for each television you connect. You do not need additional equipment to receive Basic Cable on additional outlets.
Q: Do I have to pay extra for access to TV On Demand programming?
A: No, if you order digital cable, you receive access to TV On Demand programming if it’s available in your area. TV On Demand includes three types of programming: Pay-Per-View movies and events, Free TV On Demand and Premium On Demand which automatically comes with your premium channel subscription such as Starz!, HBO, and Showtime/TMC.
High Definition Television Troubleshooting
- If you do not have a picture on your HDTV, turn off all equipment and check your connections. Some connectors such as HDMI can slip loose of the equipment, in which case you’ll want all equipment off when reconnecting.
- If the picture is not displaying correctly with a digital connection, you may need to switch to an analog connection to troubleshoot your settings.
- The DCT output settings must match your HDTV input settings. To check the DCT output settings, turn the DCT off and hold down the Info and Guide buttons on the front panel at the same time. To check your HDTV input settings, check the manual or contact the support department for your HDTV manufacturer.
- Many home theater systems use automatic switching, allowing you to connect multiple devices to the receiver, and connect a single cable from the receiver to the television.
- If you use a receiver between the DCT and your HDTV and encounter any problems, try bypassing the receiver. Some receivers do not relay all digital copy protection signals, which prevents the picture from being displayed.
- If you have no sound and are using a stereo tuner, check the connections to and settings for the tuner. If you have no sound only on HD channels, your system may not be compatible with the multi-channel audio formats available with HDMI and SPDIF. If this is the case, set the digital audio setting for your HDTV or stereo tuner to PCM. This will convert the digital signal to an analog form the equipment can use.
- If any additional equipment in your home theater is not working correctly, you will want to refer to the user manual(s) for that equipment, or contact the support department for that equipment. The settings on audio/video equipment vary greatly from one manufacturer to another, and Wave Broadband technical support is not trained to troubleshoot third-party equipment.
HDT V FAQs
Q. What do I need in order to receive HDTV?
A. In order to receive HDTV, you must have a HD television and one of the following: HD cable receiver, HD/DVR receiver, or HD cable card from Wave Broadband. Your high definition television must have an HDMI, YPbPr component or DVI input and must support either 720p or 1080i HD format. Refer to your television’s user manual to determine if your HDTV set supports either of these formats.
Q. I already have a high definition television. Do I still need an HD receiver?
A. Yes. To receive Wave HDTV service, you must have an HD television and one of the following: HD cable receiver, HD-DVR receiver, or HD cable card from Wave Broadband that enables you to watch HDTV programming.
Q. What is the difference between HDTV and digital cable?
A. Digital cable is a type of television signal. HDTV is the highest quality in digital signals, offering better resolution and sound than a standard digital signal. Digital cable can be watched on your existing standard television if you have a digital cable box. HDTV requires both a high definition television capable of displaying 720p, 480i and/or 1080i and a high definition cable box.
Q. How will high definition service look on my regular analog television?
A. HD signals will not display on regular analog TV sets, since those TVs don’t include the advanced technology required to display HD signals.
Digital Video Recorder Troubleshooting
DVR Operation Safety
A DVR requires plenty of open space for ventilation. It is preferable to have at least 2” of clearance above the DVR, and 1” of clearance to the left and right sides of the DVR. Do not place the DVR in a closed cabinet.
- If the fan in the DVR is making an excessive amount of noise, check the ventilation and feel how much heat is being generated around it. The DVR may need to be placed in a different position that allows more air flow.
- The troubleshooting tips for Digital Cable (p. 20) and HDTV (p. 21) also apply to possible issues with a DVR. However, if it is necessary to power-cycle the equipment, you will want to leave the DVR unplugged for two minutes, or until it is no longer warm to the touch.
- After a power-cycle of the DVR, it may take up to one hour for the menu features to be restored. However, the LIST button on the remote should work to access recorded programs, once TV reception has returned.
- Many DVRs are manufactured with data connections, such as USB, Ethernet, IEEE 1394 (firewire) and SATA, for future functionality. These connections are not active at this time.
Q: How can I get digital video recording?
A: For an additional monthly fee, Wave will provide you with a digital video recorder.
Q: Do I have to purchase a DVR?
A: Unlike other providers, you don’t have to purchase any expensive equipment, or worry about maintenance or replacement should your DVR malfunction. Wave maintains all DVRs and will repair or replace yours, free of charge, should it need service.
Q: Can I use my VCR/DVD player with a DVR?
A: Yes. The DVR works with all home entertainment equipment including VCRs, DVD players, and surround sound systems, but may require custom configuration beyond the scope of this document. For more information, refer to the user manuals specific to your entertainment system components.