Troubleshooting

Digital Cable Troubleshooting

If you subscribe to Digital Cable you can connect any number of television sets in your home for service, but you will need an additional DCT or CableCard to receive digital channels for each television you connect. You do not need extra equipment to receive Basic Cable on additional television sets.

If you have a TV with a CableCard and you lose some of the programming, unplug the CableCard and power-cycle the TV by unplugging the power for one minute. Securely plug the CableCard back into the TV and then restore power to the set.

Digital Cable FAQs

Q: What’s the difference between Wave’s digital cable and satellite?

A: For starters, you won’t lose signal like you can with a dish in wind and rain. With Wave’s digital service you get local programming that’s not available on a dish. In most cases, you automatically get TV On Demand – a technology ONLY available on cable. You don’t have to worry about buying a receiver or installing an ugly satellite dish on your roof. And there are no hidden up-front costs or service contracts. Plus, most in-home service is FREE!

Q: How many television sets can I connect to Wave’s digital cable?

A: If you subscribe to Wave’s digital cable you can connect any number of television sets in your home to the service, but you will need an additional digital cable receiver to receive the digital channels for each television you connect. You do not need additional equipment to receive Basic Cable on additional outlets.

Q: Do I have to pay extra for access to TV On Demand programming?

A: No, if you order digital cable, you receive access to TV On Demand programming if it’s available in your area. TV On Demand includes three types of programming: Pay-Per-View movies and events, Free TV On Demand and Premium On Demand which automatically comes with your premium channel subscription such as Starz!, HBO, and Showtime/TMC.

High Definition Television Troubleshooting

HDT V FAQs

Q. What do I need in order to receive HDTV?

A. In order to receive HDTV, you must have a HD television and one of the following: HD cable receiver, HD/DVR receiver, or HD cable card from Wave Broadband. Your high definition television must have an HDMI, YPbPr component or DVI input and must support either 720p or 1080i HD format. Refer to your television’s user manual to determine if your HDTV set supports either of these formats.

Q. I already have a high definition television. Do I still need an HD receiver?

A. Yes. To receive Wave HDTV service, you must have an HD television and one of the following: HD cable receiver, HD-DVR receiver, or HD cable card from Wave Broadband that enables you to watch HDTV programming.

Q. What is the difference between HDTV and digital cable?

A. Digital cable is a type of television signal. HDTV is the highest quality in digital signals, offering better resolution and sound than a standard digital signal. Digital cable can be watched on your existing standard television if you have a digital cable box. HDTV requires both a high definition television capable of displaying 720p, 480i and/or 1080i and a high definition cable box.

Q. How will high definition service look on my regular analog television?

A. HD signals will not display on regular analog TV sets, since those TVs don’t include the advanced technology required to display HD signals.

Digital Video Recorder Troubleshooting

DVR Operation Safety

A DVR requires plenty of open space for ventilation. It is preferable to have at least 2” of clearance above the DVR, and 1” of clearance to the left and right sides of the DVR. Do not place the DVR in a closed cabinet.

DVR FAQs

Q: How can I get digital video recording?

A: For an additional monthly fee, Wave will provide you with a digital video recorder.

Q: Do I have to purchase a DVR?

A: Unlike other providers, you don’t have to purchase any expensive equipment, or worry about maintenance or replacement should your DVR malfunction. Wave maintains all DVRs and will repair or replace yours, free of charge, should it need service.

Q: Can I use my VCR/DVD player with a DVR?

A: Yes. The DVR works with all home entertainment equipment including VCRs, DVD players, and surround sound systems, but may require custom configuration beyond the scope of this document. For more information, refer to the user manuals specific to your entertainment system components.