Data Transfer Usage
At Wave, we believe in providing the best value for the highest quality service, and when it comes to internet service, that means providing our customers with proactive and responsible management of our internet access networks.
Data Transfer Activity
All activity online is about transferring data. A web page is in essence a file, and when you visit a web page you are downloading that file, and everything included on the page, such as the pictures. You may also send/receive email, download files from the web, stream video, play games, or upload files. Transferring data uses up network bandwidth, the same network bandwidth that all users in your area use to access the internet. So if one user in your area uses 1000 times the bandwidth that everyone else does, any change this causes in network performance will affect all users on that network. When a network’s usage is unbalanced, such as when a small percentage of the people on the network use a large percentage of the network’s bandwidth, then it takes additional resources to manage that network and to make sure that all users on the network can access the internet according to their service level. That’s why we actively manage our networks, and continuously expand to add even more resources when needed. By allocating bandwidth to each internet service account, and assessing a nominal fee for usage beyond that amount, we can optimize our resources accordingly.
Data Transfer Allocation
Determining the data transfer allocation amount requires a balancing act between the needs of an individual’s use of the network and the requirements of maintaining a healthy, efficient network for all. We determined the data transfer allocation for each service level based on the overall bandwidth usage needed to optimize the network for all users, and we set the amount high enough that the vast majority of our users would never approach it. 100 GB of data transfer usage is included with all levels of internet service at no additional charge. High Speed 55 and High Speed 100 internet service includes 200 GB of data transfer usage, for a total of 300 GB. Power User 110 includes 1 TB of data transfer usage. We set these data transfer allocations well above the monthly usage for more than 99% of our users. Only our heaviest internet users will be affected by our data transfer policy.
Data Transfer Fees
We do not interfere with our customers’ service or limit its performance. Instead we ask that customers who contribute far more to network congestion also contribute a bit more to the cost of managing and upgrading those networks. If you exceed the included data transfer amount within the calendar month, you will be charged an additional data transfer fee. The fee is $5 for the first 1-25 GB over the usage amount included with your service level, and $5 more for each additional 1- 25 GB over that. For example, if the data transfer amount included with your account is 100 GB, and your use during the calendar month is 142 GB, then your Data Transfer Fee for that month will be $10. If you are regularly incurring data transfer fees, you may want to consider moving to High Speed 55 or Power User 110, which have a higher data transfer allotment. If your internet service is for a business or telecommuting from a home office, please contact our small business solutions team at 1-888-202-9820 to find out about higher capacity, business-class products available to you.
Tracking Your Usage & Email Notifications
You can view your data transfer activity anytime within our Internet Account Manager at secure.wavebroadband.com/iam/. View your current month’s activity as well as your data transfer activity for the last two months, and sign up to receive email notifications if your data transfer usage approaches the amount included with your service level.
Adding It Up
What counts toward your data transfer usage? All activity that takes place over your internet connection that involves data being transferred (downstream / downloading and upstream / uploading are aggregated for purposes of determining your consumption) during each calendar month. Here are some things to keep in mind when considering your data usage:
- All devices in your home that utilize your internet connection, including laptops, desktops, gaming consoles or handheld devices, count towards your data transfer activity.
- If you have multiple internet users in your household using the same account, internet activity for all users is aggregated at the account level.
- If you use a wireless router in conjunction with your internet service and that connection is not properly secured, other users outside your household could be using the connection, adding to your data transfer usage.
- It’s possible for viruses or malware on your computer to cause activity that would add to your data transfer usage. Properly installed and regularly updated virus software should protect you from this possibility, in most cases.
In order to optimize your connection speed and your overall internet experience, remember to maintain your virus protection software, secure your home network, and make sure you have ample speed to accommodate all the users in your home. Each internet activity is unique, but here are some average file sizes to give you an idea of what your data usage might be:
- Average email: 59 KB
- Average web page: 130 KB
- Average song file: 4 MB
- Average digital photo: 5 MB
- Average standard def movie: 2 GB
- Average hour of online gaming: 15 – 30 MB
If the amount of data transfer allocated to your account is 100 GB, then that would be equivalent to: Sending or receiving 1,694,915 emails, or Viewing 769,230 web pages, or Downloading 25,000 song files, or Downloading 20,000 digital photos, or Downloading 50 standard def movies, or Downloading 20 high def movies, or Online gaming for 3,400 hours