This guide will help you become acquainted with Wave’s internet service and provide step-by-step instructions on how to install or reinstall your cable modem. It also provides instructions on how to create your email account, and configure it to work with email software on your computer.

Any standard cable modem will work with Wave service. These instructions reference the Motorola Surfboard modem, but can be used with any model. If you have specific questions about your model of cable modem, please check the user’s manual, many of which are available on