Your Cable Modem

First, connect the coaxial cable to the wall outlet or cable splitter, and to the CABLE port on the modem. Thread and tighten the connections by hand; do not use tools to tighten. Then attach the power cord to the cable modem and plug the cord into an electrical outlet. Check the modem lights to verify it is able to connect to the internet.
Modem front

  1. Standby — Press to suspend your Internet connection. No data is transmitted or received when the Standby light is on. All other front panel lights turn off until you press the Standby button again.
  2. PowerFlashing: Startup diagnostics in progress, On: The cable modem is powered on.
  3. Receive — Flashing: Scanning for a receive (downstream) channel connection, On: The downstream channel is connected.
  4. SendFlashing: Scanning for a send (upstream) channel connection, On: The upstream channel is connected.
  5. OnlineFlashing: Scanning for a network connection, On: The startup process is complete.
  6. PC/Activity — Flashing: Transmitting or receiving data, On: A device, such as a computer or hub, is connected to the USB or Ethernet connectors on the back panel.
  7. Standby — This light does not flash. On: Internet service is blocked because the Standby button was pressed. If this light is on, all other lights are off.

During normal operation, the Power, Receive, Send, and Online lights are on and the PC/Activity light flashes when the cable modem is transferring data.

Most cable modems other than the Motorola Surfboard indicate online status with a single cable light. If the cable light is flashing, the modem is acquiring a connection to the internet; if it is solid, the modem is online.

If the modem is not able to connect to the internet, then the cable wall outlet may need to be adjusted. Please call our support department to schedule a time when a Wave technician can perform this work. If you are using a cable splitter to connect both the modem and your TV, it will affect the signal received by the modem. You can bypass the splitter and connect the modem directly to the wall outlet, to see if the modem can connect to the internet without using the splitter.

Once the modem is connected to the internet, connect the cable modem to your computer using either an Ethernet cable, or USB cable.

Ethernet or USB?

Ethernet Port USB Port

Ethernet is the preferred method for connecting your computer to your cable modem. Most newer computers have a built-in Ethernet port. It can be found on the back of your computer and looks similar to a telephone jack, but somewhat larger.

Should you not have an Ethernet port available, most computers have one or more USB ports built in. Connecting to your cable modem via USB requires specific software. Please contact a Wave Broadband service technician at 1-866-WAVE-123 if you need help connecting via USB.

Modem back

  1. Ethernet — The Ethernet port provides a connection to Ethernet-equipped computers using a cable terminated with an RJ-45 connector.
  2. USB — The USB port provides a connection to USB-equipped computers (Requires specific software).
  3. Cable — The Cable port provides a connection to the coaxial cable (coax) outlet.
  4. +12VDC — This connector provides power to the cable modem.