Troubleshooting

Power-cycling a Telephony Modem will often resolve most phone issues. If your Telephony Modem has a battery backup, please remove it before attempting a power cycle.

  1. Unplug the power from the MTA for one full minute.
  2. Plug the power back into the MTA and wait for all the lights to become solid.
  3. Pick up your hand set and check for dial-tone

Note: It can take up to 5 minutes for phone service to restore after a power cycle.

Call Data Records

If you are having technical difficulties with an existing feature of your WavePhone™ service, it is very helpful to have a call data record ready before calling technical support. Simply write down the date, time and phone number or feature you are attempting to dial as an example to give to our technical support representative. This information will allow us to investigate the error more quickly.